Refund Policy

Order Cancellation and Modification Policy

Cancellation Policy:

• Orders can be canceled prior to shipment.
• Cancellation requests must be made within 12 hours of payment confirmation.
• Once packaging and shipment have commenced, cancellations are no longer possible.

Refund Policy:
Refunds are available under the following conditions:

• If the product fails to arrive within the guaranteed timeframe or is incorrect or damaged.
• You must provide relevant details, including unpacking media, order number, and your name.
• No shipping fees will be charged for exchanges due to damage.
• Returns are accepted for products returned due to buyer’s remorse.
• Return shipping costs are the responsibility of the customer.
• Refunds will be processed after the returned item has been received and inspected.

Return Requirements:

• Return requests must be initiated within 30 days of purchase or 14 days from the date of delivery.
• Returned items must be in their original, unused condition with all original components and packaging.
• The customer is responsible for return shipping costs.
• A processing fee of 6.9% + $1 will be deducted from the refund to cover administrative and handling costs.

Exceptions to Refunds/Returns:

• No refunds or reshipments will be issued for orders delayed due to factors within the customer’s control.
• Exceptions may apply in the case of issues such as customs clearance delays or natural disasters.
• The company is not liable for lost or stolen packages once they have been confirmed as delivered.

Return Policy:

• To initiate a return, please contact us via email.
• Returned items must be unused and in new condition.
• Customers are responsible for all return shipping expenses.

Exchange Policy:

• Replacement orders will be issued at no additional charge if the item was undelivered due to a shipping carrier error.
• For orders shipped to an incorrect address due to customer error, the customer will bear the cost of the replacement item.

Refusal of Refunds/Returns:
Refunds or returns may be refused under the following circumstances:

• Pre-order and custom-made items are final sale unless defective.
• Orders in transit cannot be canceled.
• Incorrect customer information that results in delivery failure.
• Items detained by customs or delayed due to unforeseen circumstances.
• Returns made without prior authorization.

Order Delivery Failure:

• If delivery fails, customers will be contacted once a delivery failure notification is received.
• If there is no response due to incorrect email information, the package may be destroyed, and the company will not be held responsible for the loss.

International Shipping:

• International orders may incur customs fees and can be expensive.
• Customers are advised to review their cart and shipping information carefully to avoid issues with cancellations and returns.

For any inquiries or clarifications, please contact our customer service team at service@nessabarrettshop.com.